Our goal is your satisfaction! If for any reason you are not happy with your purchase, exchange it for FREE! (Product must be eligible for exchange)

No Restocking Fees! New World Intl Import & Export Corp. will waive all fees associated with your eligible exchange. Shipping charges will apply.
The same credit card and shipping method submitted with your original order will apply for your exchange order, unless specified otherwise on the Exchange Request Form (included on reverse of packing slip).
Any balance remaining after your exchange will be refunded to the credit card submitted with your original order.

Expedite the Exchange Process (Cross-ship) |

Need your exchange product now? Place a new order online or call 1-323-727-0500 end_of_the_skype_highlighting. We will ship your new product without delay if you agree to have the new purchase charged to your credit card. Indicate the new order number on the Exchange Request Form and when we receive and process the eligible returned product, we’ll issue a refund without restocking fees.

Return Policy |

We gladly accept returns on all eligible products (see below). We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, a 20% restocking fee will be applied for all returned merchandise. Once the restocking fee is applied, any balance remaining will be refunded to the credit card submitted with your original order.

Exchange or Return Product Eligibility |

Products must be:

In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original package.
Odor-Free (Any odors on the product will render the product ineligible for exchange)
Item(s) must be returned within 10 days of receiving your original order.

Products must not be:

Clearance items, discontinued items, care products, accessories, liquids, special order items and wholesale orders.
No return after 30 days from date received merchandise

If your product is ineligible for exchange or return, we will email you the option of:

Returning the item(s) to you at your cost
Donating the item(s) to the American Cancer Society (receipt of donation available upon request). You will receive a coupon for 20% off a future purchase with vegashairco.com for your donation to charity.

Ineligible item(s) will be automatically donated 30 days after receipt.


How to Exchange or Return |

Repackage your item(s) along with the completed Exchange Request Form (included on reverse of packing slip), and mail it to the address on the form within 10 days of receipt of original shipment.

Backorders |

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; 1–855–256-0500 begin_of_the_skype_highlighting end_of_the_skype_highlighting or email contact@vegashairco.com